Return & Refund Policy

We want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase of Kurta Palazzo Sets, Anarkalis, or Kurta Sets, you may request a return or refund under the conditions outlined below.

1. Return Eligibility

Items can be returned if they meet the following conditions:

• The return request must be made within 7 days of delivery.
• The product must be unused, unwashed, and in original condition.
• All original tags, packaging, and accessories must be intact.
• The item must not show signs of wear, damage, stains, or alterations.

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Situations

Returns may not be accepted in the following cases:

• Products that have been used, washed, or damaged by the customer.
• Items returned without original packaging or tags.
• Return requests made after the allowed return period.
• Minor variations in color, print, or embroidery due to lighting, screen display, or handcrafted processes.

3. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect product, please contact customer support within 48 hours of delivery with clear photos of the item and packaging.

After verification, you may be eligible for a replacement or full refund.

Customer support email: ajaysainikarkhana@gmail.com

4. Return Process

To initiate a return:

1. Send a return request to the customer support email with your order details and reason for return.
2. After approval, you will receive return instructions.
3. Pack the item securely and ship it as instructed.
4. Once the returned product is received and inspected, the refund or replacement process will begin.

5. Refund Process

• Refunds are issued after the returned item is received and inspected.
• If approved, the refund will be processed to the original payment method used during purchase.
• Refund processing may take 5–10 business days, depending on the payment provider.

6. Exchange Option

If you prefer an exchange for size or style, you may request it during the return process. Exchanges are subject to product availability.

7. Shipping Costs

• Return shipping costs may be the responsibility of the customer unless the item received is defective or incorrect.
• Original shipping charges (if any) are non-refundable.

8. Contact for Support

For any return, refund, or product issue inquiries, please contact customer support at:

ajaysainikarkhana@gmail.com

Include your order number and product details to help process your request faster.